Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of Glow Mobile’s website, products, and services, including any mobile line activation, eSIM provisioning, account portal, subscription plans, and related support (collectively, the “Services”).
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use Glow Mobile. By using the Services, you represent that the information you provide is accurate and complete.
2. Services
Glow Mobile provides wireless-related services, which may include:
subscription-based mobile plans
eSIM activation
account management
number transfer support
business or multi-line offerings
related website and support functionality
Service availability may depend on compatible devices, network availability, eligibility requirements, geographic limitations, and third-party infrastructure.
3. Account Registration
To use certain Services, you may need to create an account. You agree to:
provide accurate and complete information
keep your account credentials secure
promptly update inaccurate or outdated information
accept responsibility for activity under your account
We may suspend or terminate accounts that contain false, misleading, or incomplete information.
4. Device Compatibility and eSIM Requirements
Certain Glow Mobile services require a compatible device and eSIM support. You are responsible for confirming that your device is unlocked, eligible, and technically compatible.
Glow Mobile is not responsible for service issues caused by:
incompatible devices
locked devices
manufacturer restrictions
device software problems
user installation errors
5. Number Transfer and Activation
If you request to transfer a phone number, you authorize Glow Mobile and its partners to act on your behalf to process that transfer. Successful porting may depend on:
correct account details
active status with your prior provider
eligibility requirements
third-party processing timelines
We do not guarantee that every number can be transferred or that activation will occur within a specific timeframe.
6. Billing and Subscription Terms
Glow Mobile may offer monthly, yearly, or custom-priced plans.
By purchasing a plan, you agree that:
you authorize us or our payment processors to charge your selected payment method
recurring plans may renew automatically unless canceled in accordance with the applicable plan terms
taxes, fees, and charges may apply where required
pricing may change in the future with notice as required by law
Unless otherwise stated, charges are non-refundable once billed, except where required by law or expressly stated in a separate refund policy.
7. Cancellation
You may cancel future renewals through your account or by contacting support, subject to applicable plan terms. If you cancel, your service may remain active through the end of the current paid billing period unless otherwise stated.
Canceling service does not automatically entitle you to a refund for partial billing periods unless required by law or provided in a separate policy.
8. Business and Multi-Line Services
Business, team, or custom-priced services may be subject to separate terms, quotes, or agreements. If those terms conflict with these Terms, the separate written business agreement will control.
9. Acceptable Use
You agree not to use Glow Mobile:
for unlawful, fraudulent, or abusive activity
to interfere with or disrupt our systems or network partners
to impersonate others or provide false identity information
to resell, exploit, or misuse the Services without authorization
in a way that violates applicable laws or third-party rights
We may suspend or terminate service for misuse, suspected fraud, chargebacks, unlawful activity, or violations of these Terms.
10. Service Availability
Glow Mobile does not guarantee uninterrupted, error-free, or universally available service. Coverage, speed, reliability, and access may vary based on:
location
device compatibility
network conditions
outages
maintenance
carrier or infrastructure limitations
Temporary interruptions, degraded performance, or service limitations may occur.
11. Third-Party Providers
Certain parts of the Services may rely on third-party providers, including payment processors, carriers, provisioning vendors, and infrastructure partners. Glow Mobile is not responsible for delays, outages, or failures caused by third-party systems outside our reasonable control.
12. Intellectual Property
All content, branding, logos, designs, text, graphics, software, and materials made available by Glow Mobile are owned by or licensed to Glow Mobile and are protected by applicable intellectual property laws.
You may not copy, modify, distribute, reverse engineer, or exploit any part of the Services except as expressly allowed by us in writing.
13. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLOW MOBILE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED AVAILABILITY.
We do not guarantee that:
the Services will always be available
activation will always be immediate
number transfers will always succeed
the Services will meet every user requirement
errors or interruptions will never occur
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLOW MOBILE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLOW MOBILE’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO GLOW MOBILE FOR THE APPLICABLE SERVICE DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
15. Indemnification
You agree to defend, indemnify, and hold harmless Glow Mobile and its affiliates, officers, directors, employees, contractors, partners, and service providers from and against claims, liabilities, damages, judgments, losses, and expenses arising from:
your use of the Services
your violation of these Terms
your violation of applicable law
your infringement of another party’s rights
16. Termination or Suspension
We may suspend or terminate your access to some or all of the Services at any time if:
you violate these Terms
you engage in fraud or abuse
payment fails or chargebacks occur
we are required to do so by law or partner requirements
continued service presents risk to us, our users, or our providers
Sections of these Terms that by their nature should survive termination will survive.
17. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
18. Dispute Resolution
Any dispute arising out of or relating to these Terms or the Services shall be resolved as follows:
The parties will first attempt to resolve the dispute informally.
If informal resolution fails, the dispute shall be resolved in the state or federal courts located in Florida unless a separate arbitration provision is adopted.
You can swap this section for an arbitration clause later if you want that structure.
19. Changes to These Terms
We may update these Terms from time to time. If we do, we will update the Effective Date above. Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.
20. Contact Information
If you have questions about these Terms, contact us at:
Support@go-glowmobile.com