Privacy Policy

Glow Mobile (“Glow Mobile,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, purchase a plan, activate service, contact support, or otherwise use Glow Mobile’s products and services.

By using Glow Mobile, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you use Glow Mobile, you may provide:

• Name

• Email address

• Phone number

• Billing address

• Payment information

• Device information, including IMEI or similar device identifiers

• Account login credentials

• Information related to number transfer or line activation

• Messages or information you send through support or contact forms

B. Account and Service Information

We may collect information related to your Glow Mobile account and service usage, including:

• Subscription plan details

• Billing cycle and renewal information

• Account status

• Activation details

• Number porting details

• Customer support history

C. Device and Technical Information

When you visit our website or use our services, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• App or site interaction data

• Log data

• Cookie and analytics data

D. Payment Information

Payments may be processed by third-party payment processors. We may receive limited billing-related information, but we do not necessarily store full payment card details ourselves.

2. How We Use Information

We may use your information to:

• Create and manage your account

• Process purchases and renewals

• Activate wireless service and eSIMs

• Verify device compatibility

• Help with number transfers

• Provide customer support

• Send receipts, setup instructions, service notices, and account updates

• Improve our website, products, and customer experience

• Detect fraud, abuse, or unauthorized activity

• Enforce our terms and policies

• Comply with legal, regulatory, and operational requirements

3. How We Share Information

We may share information in the following circumstances:

A. Service Providers

We may share information with vendors and partners who help us operate Glow Mobile, such as providers involved in:

• Payment processing

• Wireless activation and provisioning

• eSIM distribution

• Device compatibility checks

• Customer support tools

• Email delivery

• Analytics and website hosting

B. Carrier or Network Partners

To activate and support service, we may share necessary information with carrier, network, or infrastructure partners.

C. Legal Compliance and Protection

We may disclose information if required to do so by law or if we believe disclosure is necessary to:

• Comply with legal obligations

• Respond to lawful requests

• Protect our rights, users, systems, or services

• Investigate fraud, abuse, or security issues

D. Business Transfers

If Glow Mobile is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Analytics

We may use cookies, pixels, and similar technologies to:

• Remember preferences

• Understand site usage

• Improve functionality

• Measure marketing and performance

You can usually control cookies through your browser settings, though disabling some cookies may affect site functionality.

5. Data Retention

We retain information for as long as reasonably necessary to:

• Provide services

• Maintain accounts

• complete billing and operational functions

• comply with legal obligations

• resolve disputes

• enforce our agreements

We may retain certain information after account closure where legally required or operationally necessary.

6. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

Depending on your location and applicable law, you may have rights related to your personal information, including the right to:

• Access certain personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of certain marketing communications

To exercise applicable privacy rights, contact us at support@go-glowmobile.com.

8. Marketing Communications

We may send you service-related communications and, where permitted, promotional messages. You can opt out of promotional emails using the unsubscribe link in those messages. You may still receive transactional or service-related communications.

9. Children’s Privacy

Glow Mobile is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will take reasonable steps to delete it.

10. Third-Party Links and Services

Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

11. State Privacy Rights

Depending on where you live, you may have additional privacy rights under applicable law. To submit a request, contact us at [support email].

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the “Effective Date” above. Continued use of Glow Mobile after changes become effective means you accept the updated Privacy Policy.